If you’re looking to return or exchange your order for whatever reason, we’re here to help!
You can return your product for store credit or a refund to the original payment method.
Delivery fees are not refunded.
If you receive your Sweet Salone product and are not satisfied with your purchase, you are welcome to return the item(s) at your own cost. Goods must be returned in the same condition as you received them, i.e. with hang-tags, un-worn, clean and un-washed. We accept returns that are shipped within 30 days of receiving them. Please include a note with all order details, e.g. the name of the customer as it appears on the order and order number.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. When you receive a refund for the original order, the returned item(s) will be refunded but shipping costs will be deducted from your refund. Please make sure all return packages are sent with a trackable insured service. Aurora cannot take responsibility for items damaged or lost in return transit.
If you had to pay customs or taxes, please note that the amount paid will have to be claimed back from local authorities.